Shipping & Returns

Shipping Note Information

We offer numerous shipping methods as listed below. Shipping charges are based on shipping methods and variables such as weight, destination, quantity etc. The rates will be shown at checkout before completing your order.

National Shipping Methods

Royal Mail Standard First Class Service
With Royal Mail standard first class service although not guaranteed the service aims to deliver next day including Saturdays.
Royal Mail First Class Signed For Service
With recorded signed for, although not guaranteed but you get next day delivery with most first class items you also get
  • Proof of posting
  • Signature on delivery
  • Online confirmation of delivery
This method is available for orders less that 8.8KG
Royal Mail Next Day Delivery
With Royal Mail Next Day Delivery, it guarantees a next day delivery (orders before 1pm)
  • Tracked to delivery point
  • Signature on delivery
  • Email Notification

Parcel Force International Delivery

Order above 2KG + International? With the Parcel Force International Delivery, your order can be delivered within 5 working days to any country. With this service you also get…
  • Fully tracked
·         Email Confirmation

At Amsons we do our best to make sure that all orders are processed correctly, but mistakes can happen and we will make sure that any issues are resolved as soon as possible.

For any reason you are not satisfied with your order, you are able to return any items that are in original packaging, clothing that have tags attached & is in a resalable condition. We offer a full refund or exchange on orders that meet the requirements, within 14 working days of purchase.

We do not offer refunds on any promotional, discounted or reduced items. Also we cannot refund any electronic, fragrance or health and beauty product. 

Return/Exchange Procedure

To arrange the above, please call our customer care team on 01217736446 or email info@amsons.co.uk. Please also include the following information below:

  • Full Name
  • Email address
  • Mobile number
  • Order Number
  • Reason Of Return
  • Refund or exchange

 

Return Address

Amsons Head Office

351 – 355 Coventry Road

Birmingham

B10 0SN

 

Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or is suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team on 07960566209, 10-6pm, (UK Time) Monday to Saturday or via email info@amsons.co.uk. An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.

 

Receiving A Refund

When returning good to customer service or in store, the refunds will be returned to the same method of payment that was used on the original order. The refund value will be for the price paid when order was originally placed excluding shipping.

Returns and exchanges are processed as soon as we receive your items. Unfortunately, we do not cover the costs of any returns, therefore we highly recommend the usage of tracked postage methods as we do not accept any responsibilities for any lost returns.