Shipping & Returns
Shipping Note Information
We offer numerous shipping methods as listed below. Shipping charges are based on shipping methods and variables such as weight, destination, quantity etc. The rates will be shown at checkout before completing your order.
National Shipping Methods
Royal Mail Standard First Class Service
With Royal Mail standard first class service although not guaranteed the service aims to deliver next day including Saturdays.
Royal Mail First Class Signed For Service
With recorded signed for, although not guaranteed but you get next day delivery with most first class items you also get
Proof of posting
Signature on delivery
Online confirmation of delivery
This method is available for orders less that 8.8KG
Royal Mail Next Day Delivery
With Royal Mail Next Day Delivery, it guarantees a next day delivery (orders before 1pm)
Tracked to delivery point
Signature on delivery
Parcel Force International Delivery
Order above 2KG + International? With the Parcel Force International Delivery, your order can be delivered within 5 working days to any country. With this service you also get…
· Email Confirmation
NEED TO RETURN SOMETHING?
If you decide to return something and written notification is received after the 14 day cooling off period (please refer to the EU Distance Selling Regulations above) we will be delighted to offer an exchange or a gift card to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible.
Please contact our Customer Service team on +44 0121 773 6446, 10-6pm, (UK Time) Monday to Friday, and 11am-6pm (UK Time) Saturday,Or via email email@example.com
An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping – Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
UK – Complete the online returns form found LINK to notify us of your intent to return. Customer Service will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Service).
All Returns requests submitted outside of normal UK working hours (8.30am – 5:00 pm) will be processed the next working day (Monday – Friday).