5 Pillars Family Game

Additional information

UK Delivery

Evri 24 Hours Tracked – Email Notified Tracking and delivered within 24 hours
Evri 48 Hours Tracked – Email Notified Tracking and delivered within 48 hours

Click and Collect

Click and collect from our flagship store within 24hours of purchase (351-355 Coventry road, Birmingham, B10 0SN)
If you find it convenient to collect from any of our other branches, please contact us before so we can arrange, but this can take longer than 2 days to be ready.

International

Please note all customs clearance are paid by the customers
Royal mail international tracked & Signed (parcels under 2kg) all orders are fully tracked till delivery point and signature on delivery
European delivery – Aims to deliver within 3-5 working days
Worldwide delivery – Aims to deliver within 5-7 working days
DPD Air classic (parcels over 2kg) – Offers real time tracking, European delivery within 3-7 working days, over 200 countries available to ship

Amsons Return Policy

Before requesting a return, please note that full price items can be exchanged or returned within 7 working days of purchase. Whereas, sale/discounted items CANNOT be exchanged or returned. Unless there are damages and/or issues from AMSONS, there are certain items that cannot be returned regardless of being full price items. We cannot refund/return:

• Any glass/ceramic ornaments,
• Fragrances that have been opened
• Health & beauty products.

ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING AND IN PRISTINE CONDITION. ALL TAGS MUST REMAIN INTACT AND WILL BE UNACCEPTABLE IF THEY HAVE BEEN REMOVED.

You can request a refund via your website account.

• Go to “My Account” and select “Orders”. All of your orders will be displayed. From there, you can choose either the entire order or separate products for a refund.
• You will also be prompted to provide a reason for your refund. It is optional to attach an image in support of the reason.
• If all terms have been met and the refund is requested within 7 days of the purchase, a confirmation email will be sent to you.
• You will be notified if the product is, in fact, non-refundable.
• You can check the status of your refund request when you click on “Refund Requests” in “My Account”
• Once all the relevant information has been verified and all terms have been met, only then will your returns be accepted. Strictly note not to send parcels back without receiving our acceptance email, as this would void your return.

Return Address

We do not offer free returns.

For safety reasons, please ensure you use a credible delivery service that protects you for the value of the items. The items must be recorded or signed for.
All orders that have been approved of a return/exchange must be returned to our flagship store. Please note that returns and exchanges cannot be made in-store.

Amsons
351 – 355 Coventry Road
Birmingham
B10 0SN

ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR FLAGSHIP STORE & ARE SIGNED FOR.
ONCE YOUR ITEM(S) ARRIVE BACK TO OUR STORE, EXCHANGES/REFUNDS WILL BE PROCESSED WITHIN 7 DAYS OF BEING RECEIVED BY AMSONS.

NOTE:
AT THIS STAGE WE ARE UNABLE TO COVER RETURN SHIPPING COSTS.